Cancellation terms

CANCELLATIONS, REFUNDS & RETURNS

‍All sales of digital products downloadable upon confirmation of purchase are final, including limited-time 30-day premium content, unless otherwise stated in a guarantee.

‍Monthly Subscriptions:

‍Subscriptions created will not automatically cancel. You may cancel your monthly subscription at any time after the first full month of your subscription in your account settings or by emailing us at help@socialcurator.com and following the instructions you receive. Once cancelled, you will no longer be charged going forward.

Payments for the next billing cycle will not be refunded, so please make sure to cancel before your renewal date when downloadable content is delivered.

‍Annual Subscriptions:

Subscriptions created will not automatically cancel. If you would like to cancel an annual subscription, you may do so at any time. Please note, however, that you need to cancel at least 48 hours prior to your renewal date to prevent the next year’s subscription from being processed and billed. We do not allow cancellations and/or refunds for annual subscriptions; because of this, we recommend you try the free trial or the paid monthly subscription before purchasing an annual subscription. You may upgrade to an annual subscription at any time.

Account Access:
Once your subscription is inactive, access to the resources (i.e. photo gallery, captions, issues, story sets, bonuses, and your Dashboard) and the Private Community will be revoked, so we encourage you to download the materials to your computer or cloud service of choice before your subscription end date. Annual subscriptions will continue to receive new content and have access to the Dashboard for the remainder of the 12-month period originally paid for.
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Digital Courses: 
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Within 21 days of purchasing a course, users must contact our Customer Success Team via email or chat to request a refund of the course. To be eligible for a refund, users must complete all of the following steps within 21 days of purchase:

1) Watch every lesson in the course for the entire duration of the lesson (100% completion status) and;
2) Show and submit proof of completing every workbook, assessment or ancillary resource corresponding to each lesson and;
3) Complete an exit survey for the course which will be sent to the user at time of refund request.

Each of these steps are required to receive a refund due to the nature of digital, consumable, and downloadable content. If a refund is granted, access to the course, dashboard and and community will be revoked immediately.

If purchase of a digital course includes a subscription to Social Curator, the subscription can be upgraded or canceled at any time prior to subscription renewal without losing access to course content.

Live Courses/Intensives

‍Due to the nature of our live courses, the course fee is non-refundable once the first live session has begun. A refund may be issued if requested with our Customer Success Team prior to the first live session.